do you need a helpdesk?
eHelpDesk is a web-based customer service portal and helpdesk application. Targeted for businesses who need to effectively
manage and track service calls and incidents, our helpdesk is an ideal solution for integration into your business. The eHelpDesk solution offers a
cost-effective, available anywhere helpdesk solution that streamlines business communication and helps to keep your customers happy.
If you are interested in seeing how our helpdesk solution can ensure that you are able to deliver quality customer service, proactively
create communication, track issue response and resolution while creating a compelling reason for your customers to continue to do business with you, then schedule a
demonstration of our helpdesk with us today.
for any business
Whether you are an IT organization, a telecom company, an HVAC service provider or any other
type of service business, you can benefit from the flexible, simple, service portal and helpdesk
that we provide.
Manage customer expectations
With a customer service portal and helpdesk from eHelpDesk, you can manage customer expectations around
the delivery of service for their issues with clear, proactive communication. You can create
streamlined processes that will improve customer satisfaction and give the people who power your
business the ability to feel confident that you take customer support seriously.
Our web based helpdesk and customer service portal offers many features that can empower those in your business
who provide customer support, troubleshooting, and issue resolution to do their job efficiently and effectively. Designed
from the ground up by a team of experts who come from a strong customer service and support background, the helpdesk application
makes it easy to be track thousands of issues, customers, inventory, purchase orders, billing rates and much much more.
On top of the existing feature set the helpdesk application currently provides, we are are contantly improving functionality
and performance of the application to meet the evolving needs of our existing and future customer base. With dedicated support
and development staff we work to ensure that our helpdesk application brings the best value to your business and enables you to provie
superior customer support.
The current version of the application includes: